Given the highly specialized and sensitive nature of the research compounds we sell, Purion Labs maintains a strict refund and return policy. Please read carefully before completing your purchase.

All Sales Final

Due to the nature of our products — high-purity lyophilized compounds for exclusive laboratory use — we do not accept returns due to change of mind, ordering errors, or buyer's remorse. All products are prepared and shipped under controlled conditions, and any breach of packaging voids eligibility for return.

Defective, Damaged, or Incorrect Items

If your order arrives damaged, with a manufacturing defect, or does not match the specification, you must notify us within 48 hours of receipt by emailing support@purionbiolabs.com, including:

• A detailed description of the issue
• Clear photographs of the packaging and product
• Order number

Our team will review the case and determine eligibility for reshipment or store credit.

When a Refund May Be Considered

Refunds are considered in exceptional circumstances, such as:

• Order lost due to a proven failure in our logistics operations
• Inability to reship the item with confirmed error on our part

We do not issue refunds for opened, used, improperly stored, or unauthorized returns.

For any questions about your order: support@purionbiolabs.com